All in One Voice of Customer (VoC) AI Platform

Are you looking for an innovative, next generation VoC Platform? One that is AI-Native and has enterprise grade security? Then you have arrived at the right place.

All in one VoC Collection, Analysis and Action.

Discover actionable ways to improve customer satisfaction.

Seamless integration with all your existing VoC channels.

“Our feedback used to be scattered all over the place. Nobody had the full picture, and most of the feedback was inside someone’s head. With Magic Feedback, we got everything into one place and took control of our feedback. It has allowed me to explain exactly what users want, and the user stories help us understand exactly what to action on.”

– Maria Westergaard, CEO, Hint.

AI customer feedback analysis

Are you looking for a solution to help you analyze customer feedback using AI? Then you arrived at the right place.

We setup your data sources today.

Discover new trends and themes.

Free trial with your own data.

“Our feedback used to be scattered all over the place. Nobody had the full picture, and most of the feedback was inside someone’s head. With Magic Feedback, we got everything into one place and took control of our feedback. It has allowed me to explain exactly what users want, and the user stories help us understand exactly what to action on.”

– Maria Westergaard, CEO, Hint.

Connect all your VoC Channels

Analyze online reviews, support tickets, CRM notes, call recordings, live chat, and all other kinds of unstructured qualitative data.

Magic Feedback comes with 350+ native integrations to the most popular work apps. Connect to any data sources seamlessly.

We also support integrations with custom data sources, such as internal databases, applications, or datasets. Our team can handle any custom integration quickly and smoothly.

customer feedback ai analysis

Connect all your feedback sources

customer feedback ai analysis

Analyze online reviews, support tickets, CRM notes, call recordings, live chat, and all other kinds of unstructured qualitative data.

Magic Feedback comes with 350+ native integrations to the most popular work apps. Connect to any data sources in a few clicks without any developer needed.

We also support integrations with custom data sources, such as internal databases, applications, or datasets. Our team can handle any custom integration quickly and smoothly.

Discover actionable ways to improve customer stsisfaction

Magic Feedback delivers actionable insights automatically, at your fingertips. Analyzing customer feedback, identifying problems and praise, and categorizing similar topics into themes.

Discover the most popular trends, themes, and opportunities, sort them by impact. All complete with direct customer quotes for deeper context.

We also support filtering and enriching customer feedback analysis. You can easily filter by data source and enrich the feedback with customer information such as geography, revenue, product, and much more.

Discover new trends and themes

Once connected to a data source, Magic Feedback analyzes customer feedback, identifying problems and praise, and categorizing similar topics into themes.

See the most popular trends, themes, and opportunities, along with the number of times they were mentioned, and user quotes with references to the original source.

We also support filtering and enriching customer feedback analysis. You can easily filter by data source and enrich the feedback with customer information such as geography, revenue, product, and much more.

Custom AI reports and alerts

Magic Feedback introduced next generation AI custom reports that can be created and sent automatically to relevant teams. These reports contain all the essential information needed to act on a new trend or theme.

We also support custom alerts based on business needs. When the AI identifies something of interest, it automatically alerts relevant stakeholders.

Finally, your Magic Feedback account will be tailored to your business needs. Like onboarding a new employee, we will teach our AI the specifics of your business to meet your unique requirements.

Custom reports and alerts

Magic Feedback supports custom reports that can be created and sent automatically to relevant teams. These reports contain all the essential information needed to act on a new trend or theme.

We also support custom alerts based on instructions you give the AI. When the AI identifies something of interest, it automatically alerts relevant stakeholders.

Finally, your Magic Feedback account will be tailored to your business needs. Like onboarding a new employee, we will teach our AI the specifics of your business to meet your unique requirements.

GDPR and SOC2 compliant

Unlike other AI solutions, we don’t share your customer feedback with OpenAI or any third party. We host our own AI models on our servers, ensuring no data leaves our control.

With our SOC2 Type 2 commitment, our solution is built for scale with enterprise-grade security. All data is encrypted at rest and in transit.

We also support custom privacy and security requests. If you have any questions or concerns, don’t hesitate to reach out for more information.

GDPR and SOC2 compliant

Unlike other AI solutions, we don’t share your customer feedback with OpenAI or any third party. We host our own AI models on our servers, ensuring no data leaves our control.

With our SOC2 Type 2 commitment, our solution is built for scale with enterprise-grade security. All data is encrypted at rest and in transit.

We also support custom privacy and security requests. If you have any questions or concerns, don’t hesitate to reach out for more information.

Get a free feedback analysis

Try our AI analysis with your own data. Fill out the form and receive a free customer feedback analysis.

Frequently asked questions

What is the advantage of AI powered customer feedback analysis over manual one?

The advantage of using an AI solution is that it instantly, accurately and automatically analyzes all your data. It allows you at a glance to understand your customers’ biggest pain points. All of this at any scale and volume.

Is it possible to customize the AI analysis?

Our AI analysis is fully customisable to ensure the correct categories and taxonomy for your business context.

Will Magic Analysis AI get smarter over time?

Yes. Magic Feedback’s unique advantage is that we have built our own AI model. This allows us to ensure continuous improvement of outputs generated over time. Additionally, we continue to leverage the latest technical innovations available, to help you get the best results possible.

How does Magic AI analysis ensure the privacy?

We have our own ML models, on our own European servers. Your data never leaves our servers. Simple as that.

What integrations does Magic AI Analysis support?

Magic AI Analysis integrates with all your essential apps. We integrate with most of the popular apps out there, such as Intercom, Zendesk, HubSpot, Google Forms, and many more. We also offer custom integrations to fit your specific needs.