Turn customer feedback into insights with AI

Get actionable insights from customer feedback with AI-powered collection and analysis.

Your complete AI customer feedback platform

Automatically collect and analyze all your customer feedback with AI-powered solutions.

AI Collection

Connect all your existing feedback sources in one place, with ease.

Integrations

Magic AI Surveys

Magic AI Forms

Magic SDK

AI Analysis

Automatically analyze all your customer feedback with AI.

Magic AI Feedback Analysis

Magic AI Profiles

Magic AI Search

Magic AI Metrics (closed beta)

Custom AI solutions

Custom AI solutions for your unique use cases.

Analyze support tickets

Analyze sales meeting notes

Analyze public reviews

Have a use case? Contact us

“Our feedback used to be scattered all over the place. Nobody had the full picture, and most of the feedback was inside someone’s head. With Magic Feedback, we got everything into one place and took control of our feedback. It has allowed me to explain exactly what users want, and the user stories help engineers understand exactly what to build.”

Maria Westergaard, CEO, Hint.

“Our feedback used to be scattered all over the place. Nobody had the full picture, and most of the feedback was inside someone’s head. With Magic Feedback, we got everything into one place and took control of our feedback. It has allowed me to explain exactly what users want, and the user stories help engineers understand exactly what to build.”

Maria Westergaard, CEO, Hint.

Collect customer feedback with AI

Integrate with all your feedback sources and collect high quality feedback with AI powered-solutions.

Integrations

Connect to all the places where your feedback lives and unify all your customer feedback in one place. We support more than 350+ integrations. Click and connect to any data source in less than 1 minute. Here are our most popular integrations categories:

  • Customer reviews: e.g. Trustpilot, Google Playstore, Apple App store

  • Customer support: e.g. Zendesk, Intercom, Zoho Desk. Fresh Chat

  • Document: e.g. Notion, Confluence, Mircosoft Office, Google Docs

customer feedback ai analysis

Magic AI surveys

Collect deeper and more actionable insights at scale with Magic AI surveys. Ask unique, personalized, AI follow-up questions to every customer. Go beyond generic responses to unlock deeper insights at scale.

AI surveys Magic Feedback follow up AI questions

Magic AI forms

Magic AI Forms collects high quality feedback in your native application in those crucial moments where quick and informed decisions matter. Go beyond feedback buttons and pop ups and collect feedback natively.

Magic AI forms

Magic SDK

Magic SDK collects customer feedback directly from your system’s conversations, interactions, and much more. Analyze qualitative and quantitative behaviors and translate them into actionable insights.

magic feedback SDK

Collect customer feedback with AI

Integrate with all your feedback sources and collect high quality feedback with AI powered-solutions.

Integrations

customer feedback ai analysis

Connect to all the places where your feedback lives and unify all your customer feedback in one place. We support more than 350+ integrations. Click and connect to any data source in less than 1 minute.

Schedule demo

Magic AI surveys

AI surveys Magic Feedback follow up AI questions

Collect deeper and more actionable insights at scale with Magic AI surveys. Ask unique, personalized, AI follow-up questions to every customer. Go beyond generic responses to unlock deeper insights at scale.

Schedule demo

Magic AI forms

Magic AI forms

Magic AI Forms collects high quality feedback in your native application in those crucial moments where quick and informed decisions matter. Go beyond feedback buttons and pop ups and collect feedback natively.

Schedule demo

Magic SDK

magic feedback SDK

Magic SDK collects customer feedback directly from your system’s conversations, interactions, and much more. Analyze qualitative and quantitative behaviors and translate them into actionable insights.

Schedule demo

Analyze Customer Feedback with AI

Uncover deeper customer insights at scale with our cutting-edge AI tool.

Analyze customer feedback with AI

Magic Feedback makes it easy to analyze and categorize all your feedback automatically in real-time using AI.

  • Uncover themes, trends and market problems across all your customer data.

  • See top feature requests and user stories.

  • Explore trends and do drill downs to make better decisions faster.

analyze customer feedback with AI

Magic AI profiles

Magic Profiles make it easy to recruit participants and find the perfect interview candidates for any customer research.

Analyze Customer Feedback with AI

Uncover deeper customer insights at scale with our cutting-edge AI tool.

Analyze customer feedback with AI

analyze customer feedback with AI

Magic Feedback makes it easy to analyze and categorize all your feedback automatically in real-time using AI.

  • Uncover themes, trends and market problems across all your customer data.

  • See top feature requests and user stories.

  • Explore trends and do drill downs to make better decisions faster.

Schedule demo

Magic AI profiles

Magic Profiles make it easy to recruit participants and find the perfect interview candidates for any customer research.

Schedule demo

Custom AI solutions

Have a use case for AI? Reach out to us to explore custom AI solutions.

Examples of custom AI solutions

  • Analyze sales meeting notes and identify the most common objections that create friction in the sales process.

  • Analyze support tickets and identify tickets where support agents can improve how they educate customers.

  • Analyze online reviews and identify the overall themes of improvement and the potential impact of improving them.

Custom AI solutions

Have a use case for AI? Reach out to us to explore custom AI solutions.

Examples of custom AI solutions

  • Analyze sales meeting notes and identify the most common objections that create friction in the sales process.

  • Analyze support tickets and identify tickets where support agents can improve how they educate customers.

  • Analyze online reviews and identify the overall themes of improvement and the potential impact of improving them.

Schedule demo

Get our guide on customer feedback best practices

Unlock your access to our tried and tested methods of collecting quality customer feedback. Complete with feedback questions examples. Unlock your access to our free e-book with step-by-step guides.

By clicking “Get the full guide”, you consent to Magic Feedback contacting you about product and services. You may unsubscribe at anytime. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.

Provide your team with actionable insights

Streamline communication, enhance collaboration, and optimize performance.

Our Own AI models

We leverage our own AI model for industry-leading customer feedback analysis, with an obsession for precision. This allows us to provide state of the art customized solutions.

GDPR Compliant

We host our own ML models, on our own European servers. Your data never leaves our servers. Simple as that. The privacy of your customers private data is a non negotiable for us.

Built for scale

Building for scale is in our DNA. We collect and analyze your customer feedback at scale. It is because we are committed to delivering you deeper customer insights at your fingertips.

Finally, a solution that works at scale

Give stakeholders everything they need to make better decisions faster.

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