AI customer feedback analysis
Are you looking for a solution to help you analyze customer feedback using AI? Then you arrived at the right place.
We setup all your feedback sources in 24 hours.
Discover new trends, themes, and opportunities.
Get a free trial account with your own data.
“Our feedback used to be scattered all over the place. Nobody had the full picture, and most of the feedback was inside someone’s head. With Magic Feedback, we got everything into one place and took control of our feedback. It has allowed me to explain exactly what users want, and the user stories help us understand exactly what to action on.”
– Maria Westergaard, CEO, Hint.
AI customer feedback analysis
Are you looking for a solution to help you analyze customer feedback using AI? Then you arrived at the right place.
We setup your data sources today.
Discover new trends and themes.
Free trial with your own data.
“Our feedback used to be scattered all over the place. Nobody had the full picture, and most of the feedback was inside someone’s head. With Magic Feedback, we got everything into one place and took control of our feedback. It has allowed me to explain exactly what users want, and the user stories help us understand exactly what to action on.”
– Maria Westergaard, CEO, Hint.
Connect all your feedback sources
Analyze online reviews, support tickets, CRM notes, call recordings, live chat, and all other kinds of unstructured qualitative data.
Magic Feedback comes with 350+ native integrations to the most popular work apps. Connect to any data sources in a few clicks without any developer needed.
We also support integrations with custom data sources, such as internal databases, applications, or datasets. Our team can handle any custom integration quickly and smoothly.
Connect all your feedback sources
Analyze online reviews, support tickets, CRM notes, call recordings, live chat, and all other kinds of unstructured qualitative data.
Magic Feedback comes with 350+ native integrations to the most popular work apps. Connect to any data sources in a few clicks without any developer needed.
We also support integrations with custom data sources, such as internal databases, applications, or datasets. Our team can handle any custom integration quickly and smoothly.
Discover new trends and themes
Once connected to a data source, Magic Feedback analyzes customer feedback, identifying problems and praise, and categorizing similar topics into themes.
See the most popular trends, themes, and opportunities, along with the number of times they were mentioned, and user quotes with references to the original source.
We also support filtering and enriching customer feedback analysis. You can easily filter by data source and enrich the feedback with customer information such as geography, revenue, product, and much more.
Discover new trends and themes
Once connected to a data source, Magic Feedback analyzes customer feedback, identifying problems and praise, and categorizing similar topics into themes.
See the most popular trends, themes, and opportunities, along with the number of times they were mentioned, and user quotes with references to the original source.
We also support filtering and enriching customer feedback analysis. You can easily filter by data source and enrich the feedback with customer information such as geography, revenue, product, and much more.
Custom reports and alerts
Magic Feedback supports custom reports that can be created and sent automatically to relevant teams. These reports contain all the essential information needed to act on a new trend or theme.
We also support custom alerts based on instructions you give the AI. When the AI identifies something of interest, it automatically alerts relevant stakeholders.
Finally, your Magic Feedback account will be tailored to your business needs. Like onboarding a new employee, we will teach our AI the specifics of your business to meet your unique requirements.
Custom reports and alerts
Magic Feedback supports custom reports that can be created and sent automatically to relevant teams. These reports contain all the essential information needed to act on a new trend or theme.
We also support custom alerts based on instructions you give the AI. When the AI identifies something of interest, it automatically alerts relevant stakeholders.
Finally, your Magic Feedback account will be tailored to your business needs. Like onboarding a new employee, we will teach our AI the specifics of your business to meet your unique requirements.
GDPR and SOC2 compliant
Unlike other AI solutions, we don’t share your customer feedback with OpenAI or any third party. We host our own AI models on our servers, ensuring no data leaves our control.
With our SOC2 Type 2 commitment, our solution is built for scale with enterprise-grade security. All data is encrypted at rest and in transit.
We also support custom privacy and security requests. If you have any questions or concerns, don’t hesitate to reach out for more information.
GDPR and SOC2 compliant
Unlike other AI solutions, we don’t share your customer feedback with OpenAI or any third party. We host our own AI models on our servers, ensuring no data leaves our control.
With our SOC2 Type 2 commitment, our solution is built for scale with enterprise-grade security. All data is encrypted at rest and in transit.
We also support custom privacy and security requests. If you have any questions or concerns, don’t hesitate to reach out for more information.
Get a free feedback analysis
Try our AI analysis with your own data. Fill out the form and receive a free customer feedback analysis.
Frequently asked questions
What is the advantage of AI powered customer feedback analysis over manual one?
The advantage of using an AI solution is that it instantly, accurately and automatically analyzes all your data. It allows you at a glance to understand your customers’ biggest pain points. All of this at any scale and volume.
Is it possible to customize the AI analysis?
Our AI analysis is fully customisable to ensure the correct categories and taxonomy for your business context.