How does the reporting work?

You can create reporting in two different ways inside Magic Feedback.

First, you can create reports the traditional way, where you put together a report with visualizations, tables, and any data that might be interesting for you to include.

Second, you can enable AI reporting that proactively creates reports based on what happens in your feedback. You only need to specify what you are interested in keeping an eye on and how you want the report to be put together. The AI will then put together a report and send it to the right people the moment it identifies something of interest.

You can schedule reports to be sent out on a recurring basis, ad hoc, or with any frequency or timing that makes sense for you. Some reports might be monthly, while more urgent reports can be sent immediately if something critical happens, such as login bugs or services not working.