You decide which questions our AI should be allowed to ask follow-up questions on. This means you have total control over which questions you want to dig deeper into, if relevant. The AI will only ask a follow-up question if the user provides a somewhat short or generic answer that lacks depth or context to make it actionable.
For example, if you ask users in a free-text question what you can improve about your service, and a user provides a short, generic answer like “better support,” the next question will automatically be an AI follow-up such as, “Can you elaborate on what we can do better in support?” This encourages the user to give a more detailed and actionable response.
By default, Magic AI Surveys will only ask one follow-up question per initial question. You can also configure the tone of voice to match your preferences, such as being more empathetic or informal. Additionally, you can provide the AI with the context behind your survey and your objectives, allowing it to focus more on certain topics.