About
Magic
Feedback
Magic Feedback is the world’s first AI-powered customer feedback solution, designed to help customer-centric companies collect, analyze, and act on feedback at scale, enabling them to make better decisions faster.
Industry leading enterprises like Culligan, Matas and NREP use Magic Feedback to collect better customer insights, save thousands of hours on manual customer feedback analysis, and proactively act on new trends and insights.
Our Founders
The brains behind the Magic
Nima Vali Rajabi 
CEO & Co-Founder
Former Product Lead at Google. 15 years of experience in product. In my free time I enjoyed playing chess until I lost 11 games to a 12 year old.
Francisco Arias
CTO & Co-Founder
Former Tech Lead at Google. 15 years experience in software development. In my free time I’m a passionate crossfitter.
“With Magic Feedback’s proprietary machine learning models, User feedback is automatically unified and categorised with AI opposed to spending hundreds of hours manually trying to make sense of it.”
The future is here
Managing customer feedback is a dreadful task. But it shouldn’t be.
It feels great to learn new insights from customer feedback. It’s the rush of excitement when you discover something unexpected. It’s the injection of confidence when you validate the direction you have chosen. Customer feedback is pure gold.
But it isn’t being treated like pure gold.
Customer feedback is scattered all over the place, and it keeps piling up. You try to keep up by remembering everything, but it becomes overwhelming. You keep explaining what’s inside of your head, but your team can’t really pick it up the same way.
So you have to manually organize and analyze all of your feedback. But it feels dreadful, rather than joy. Something you keep falling behind on. Like it’s dragging you down, not pulling you up
It’s time to change the way we manage user feedback. It’s time to modernize it. Make technology work for us. Turn everything upside down.
With Magic Feedback, we have done just that. It makes feedback a joy. It pulls you up. It gives your users a voice. It’s customer feedback management the way it should be – truly magical.
Backed by investors & founders
Maki VC
A VC that champions rewriting the future.
Geeta Schmidt
CEO & Co-Founder of Humio
“I’ve been closely following Magic Feedback since its inception,” Schmidt commented. “And by putting in the work and never compromising their vision, Nima and Fran have now positioned themselves to make a positive impact on every product on the internet.”
News: “Magic Feedback among Denmark’s rising stars: 10 innovative startups you must keep an eye on in 2024 and beyond!”
Discover How Woods Unlocked Customer Insights at Scale with Magic Feedback
200% Conversion Rate Increase
20% Higher Lead Quality
100% Automated Analysis
“This is really taking some workload off my shoulders. It’s enabled me to make decisions that I wouldn’t have been able to make before, simply because I didn’t have the time to do the analysis.”
– Mark Petersen, Head of Digital Products
About
Magic
Feedback
Magic Feedback is the world’s first AI-powered customer feedback solution, designed to help customer-centric companies collect, analyze, and act on feedback at scale, enabling them to make better decisions faster.
Industry leading enterprises like 3, Culligan, Matas and NREP use Magic Feedback to collect better customer insights, save thousands of hours on manual customer feedback analysis, and proactively act on new trends and insights.
Our Founders
The brains behind the Magic
Nima Vali Rajabi
CEO & Co-Founder
Former Product Lead at Google. 15 years of experience in product. In my free time I enjoyed playing chess until I lost 11 games to a 12 year old.
Francisco Arias
CTO & Co-Founder
Former Tech Lead at Google. 15 years experience in software development. In my free time I’m a passionate crossfitter.
“With Magic Feedback’s proprietary machine learning models, User feedback is automatically unified and categorised with AI opposed to spending hundreds of hours manually trying to make sense of it.”
The future is here
Managing customer feedback is a dreadful task. But it shouldn’t be.
It feels great to learn new insights from customer feedback. It’s the rush of excitement when you discover something unexpected. It’s the injection of confidence when you validate the direction you have chosen. Customer feedback is pure gold.
But it isn’t being treated like pure gold.
Customer feedback is scattered all over the place, and it keeps piling up. You try to keep up by remembering everything, but it becomes overwhelming. You keep explaining what’s inside of your head, but your team can’t really pick it up the same way.
So you have to manually organize and analyze all of your feedback. But it feels dreadful, rather than joy. Something you keep falling behind on. Like it’s dragging you down, not pulling you up
It’s time to change the way we manage user feedback. It’s time to modernize it. Make technology work for us. Turn everything upside down.
With Magic Feedback, we have done just that. It makes feedback a joy. It pulls you up. It gives your users a voice. It’s customer feedback management the way it should be – truly magical.
Backed by investors & founders
Maki VC
VC firm that champions rewriting the future.
Geeta Schmidt
CEO & Co-Founder of Humio
“I’ve been closely following Magic Feedback since its inception,” Schmidt commented. “And by putting in the work and never compromising their vision, Nima and Fran have now positioned themselves to make a positive impact on every product on the internet.”
News: “Magic Feedback among Denmark’s rising stars: 10 innovative startups you must keep an eye on in 2024 and beyond!” Read more.
Discover how Woods Unlocked Customer Insights at Scale with Magic Feedback
200% Conversion Rate Increase
20% Higher Lead Quality
100% Automated Analysis
“This is really taking some workload off my shoulders. It’s enabled me to make decisions that I wouldn’t have been able to make before, simply because I didn’t have the time to do the analysis.”
– Mark Petersen, Head of Digital Products Woods