About us
Magic Feedback is founded by the two Ex-Googlers, Nima Vali Rajabi and Francisco Arias. With more than 15 years of experience building products for startups, scaleups, and public companies, Nima and Fran, have built the solution they always wished they had themselves.
Our mission
Managing customer feedback is a dreadful task. But it shouldn’t be.
It feels great to learn new insights from customer feedback. It’s the rush of excitement when you discover something unexpected. It’s the injection of confidence when you validate the direction you have chosen. Customer feedback is pure gold.
But it isn’t being treated like pure gold.
Customer feedback is scattered all over the place, and it keeps piling up. You try to keep up by remembering everything, but it becomes overwhelming. You keep explaining what’s inside of your head, but your team can’t really pick it up the same way.
So you have to manually organize and analyze all of your feedback. But it feels dreadful, rather than joy. Something you keep falling behind on. Like it’s dragging you down, not pulling you up
It’s time to change the way we manage user feedback. It’s time to modernize it. Make technology work for us. Turn everything upside down.
With Magic Feedback, we have done just that. It makes feedback a joy. It pulls you up. It gives your users a voice. It’s customer feedback management the way it should be – truly magical.
The founders
Our investors
